More details of platform features and updates can be found at blog.madeopen.co.uk
You can can also take a look at some of our video tutorials:
We always listen to feedback, and have a long list of new features that we want to develop. We’re a small company but as we grow we hope to be releasing more features more frequently.
This depends on which plan you have and on the size / nature of the feature. If you have Gold plan you we have access to all new features when they are released. User of the free platform will not have access to some features, and Silver customers will be able to purchase additional features (such as the planned Volunteer Bank and Community Exchange) as add ons.
If these are improvements that we feel will benefit all Made Open customers and members, we will add suggestions to our improvements list. The complexity of the change will depend on how quickly we can implement. Some changes may not be feasible.
If this is a change that is specific to your requirements and doesn’t benefit the Made Open community as a whole, there is the possibility we will charge for such a change. We will do everything we can to help make the platform better for you.
A standard platform set up takes less than a day, your site will then be live and ready to customise. If you can provide us with copy, imagery and colour choices we can customise the look of the site for you in this time too. If you have more bespoke needs (e.g. you need to turn some features off or add bespoke features) set up time will be slightly longer depending on your requirements.
Yes you can. Although you are limited to the existing features we have developed, please get in touch if you have specific requirement as we are more than happy to develop bespoke features for an additional fee.
Yes you can. Once we have set up your Made Open platform you will have control over the look and feel of your site. You will be able to set a colour scheme, add your logo, and customise the homepage content within a few clicks. We will provide the necessary training to your site administrator.
Yes you can. Once the site is set up, you can update and refresh the look of your platform as often as you like without any input from us.
If you like what the Made Open platform has to offer, but require a feature that the platform doesn’t currently have, we can provide a quote to build it for you.
You can choose any domain you want. As long as it can be bought, you can have it. The benefit of using a Made Open URL is that it’s free and you’ll never need to renew it.
Levels of support vary depending on what pricing plan you choose, Silver clients will have access to our support team via email and telephone to provide technical assistance when using the platform. Gold customers receive a full managed service to help you engage your target audience, and generate sustained activity on your platform.
We always aim to resolve any technical bugs or issues as quickly as possible. We provide customers with an expected minimum response time guide where we detail how long they can expect bugs to be resolved based on the severity of each bug.
We are constantly working on the platform to make improvements, so your site is regularly updated.
Our plans are based on user numbers, access to features and levels of service. If you are an individual or community group looking to share ideas and crowdsource, you can have free access to community.madeopen.co.uk. If you are a small charity or business with a small membership but require a custom platform with tailored content and topic themes, our silver plan would suit you. Our Gold plan is for organisations who want all available functionality with no limits, and have access to a dedicated team of community builders to help build partnerships and embed the technology. See pricing for more details
You switch plans at any point. Our plans have been designed to adapt to your evolving needs. If your membership suddenly changes or if you find yourself needing extra features, or less, we can adapt our pricing plan to fit your needs.
The price you sign up to will be the price you pay each month. There are a few scenarios where you may see additional costs on top of your monthly fee:
In both cases you are in control of signing up to these additional costs.
We can arrange a demonstration of the Made Open platform for you to showcase its functionality. Anyone can use the free public platform community.madeopen.co.uk to try out the crowdsourcing features, start a event, poll or simply make connections with like minded people.
Made Open Sliver and Gold platform fees can be billed monthly or annually. We can arrange a contract that works for you and your organisation. Some of our clients are looking to split the cost with partnership organisations.
Made Open has been built to work on all up to date versions of Chrome, Safari, Firefox, Edge as well as IE 11, 10 and 9.
The platform is responsively designed so works well across devices from large desktop screens to tablets and smart phones. It has not been built to work on smaller devices such as smart watches.
Anyone using IE 8 or below will not be able to use the Made Open platform. IE 9 is currently supported but we have no long terms plans to continue to support IE versions that are no longer supported by Microsoft.
Yes the menu has been built to work with screen readers and allow keyboard navigation. However this hasn’t been excessively tested.
The Made Open platform has been built with security in mind. We have followed industry best practice when protecting user data:
More details can be provided on request.
The Made Open platform provides customers with the ability to moderate their site via the Made Open content management system. Users of the site are able to flag inappropriate comments and content.
Sliver plan customers will have complete control over the management of their platform. We will set you up with administrator privileges so you can manage users, edit copy and moderate user created content. You will also be able to make other people administrators of the site. We will always retain access to your site but only so we may better assist you when help is required. We can manage and moderate on behalf of Gold plan customers.
Made Open has been built to enable people (age 16+) to collaborate together, regardless of who you are or where you live. It is designed to allow members talk to each other in a open and accessible way. However members can also create private groups from private conversations and collaborations. This would be suitable for use by more vulnerable groups such as young people. If you’d like to know more please get in touch.