Service Design

We design services that address social challenges

We work with local governments, health organisations, charities and businesses in the UK and Australia. Helping them to solve complex social and business challenges in areas such as Ageing, Social Care, Housing, Community Development and the Environment.

We design services and experiences that are better for people and better for business. Our approach is strategic, collaborative and inclusive – placing service users at the centre of our process to deliver better outcomes.

Our greatest strength is in our ability to facilitate the development of new ideas. We do this by bringing people together around shared goals, engaging communities and co-designing solutions to challenges they face. By truly listening to service users and providers, we are able to gather insight and create solutions that meet their needs.

Our approach:

  • Diagnose problems and understand needs through data analysis, user research and stakeholder engagement.
  • Define objectives and opportunities with stakeholders and the wider community.
  • Map customer journeys, services, community assets and resources.
  • Reimagine how services are delivered and co-produce new solutions.
  • Prototype and test new new service concepts and approaches.
  • Change behaviour and inspire action through visual communications.
  • Design and develop digital tools to harness underused strengths of individuals and communities.
  • Facilitate the exchange of information, ideas and resources.
  • Incentivise staff and partners to innovate and work beyond traditional boundaries.
  • Establish collaborative tools and processes to improve outcomes, including Collective Impact approaches and agree shared measurement systems.
  • Project management, communications, organisational development and stakeholder management.

Our Work