Often beginning with a specific social problem, a user need that hasn’t been met, the start of our projects are often marked by understanding challenges in more depth, seeking ideas and influences. Services include market research, data analysis, user research, ethnography, focus groups, workshops, filmmaking, outreach, crowdsourcing, service mapping, UX and stakeholder engagement.
Meeting the mutual needs of organisations and communities often requires creating free air spaces to generate ideas and identify desirable solutions. We are expert practitioners of the Design Council’s user-centred design process - a best practice model for designing, developing and delivering services involving people in divergent and convergent methodologies.
Reimagining how services are designed requires imagination and resourcefulness. Our creative services include brainstorming, visualisation, prototyping, testing and scenario planning. Technology is changing behaviour too. Social media, digital media and creative narrative all form the makeup of our design-led solutions.